Returns & Exchanges

At ALDI Mobile, we want you to be completely satisfied with your purchase, which is why we offer a straightforward return process for our mobile devices and SIM packs. If your product is faulty or does not meet your expectations, you can return it within 60 days of purchase under our generous Money Back Guarantee.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original packaging with all included accessories and that you have your proof of purchase or tax invoice ready.

• 2.
  Contact Support

  Reach out to our ALDI Mobile help desk via phone or our online contact form to obtain a Return Authorisation number and specific shipping instructions.

• 3.
  Package Your Device

  Securely pack the electronics to prevent damage during transit and clearly mark the Return Authorisation number on the outside of the package.

• 4.
  Receive Refund or Replacement

  Once our technicians inspect the returned item, we will process your full refund to the original payment method or dispatch a replacement unit within 7-10 business days.